Frequently Asked Questions
On this page we try to answer as many of your questions as we can. If your question is not answered below please contact customer services.
Contents
Repairs and Returns
Technical Information
Instruction Downloads
Technical Questions - carriers - cots
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Repairs and Returns
What is the LittleLife warranty?
For warranty evaluation, please contact us through Customer Services. Please mark the areas in question so we can find them easily and include a cover letter, proof of purchase and contact details when sending items for evaluation.
I think my product is faulty.
For all products under 12 months old please contact your local LittleLife retailer and they will either exchange your product or give you a refund. For all other issues please contact LittleLife directly.
Where can I return my product to?
Please post items requiring our attention to:
Returns Department
Lifemarque Limited
2 The Old Brick Kiln Industrial Estate
Ramsdell
Basingstoke
Hampshire
RG26 5PR
When returning goods please choose a postage service with a suitable level of insurance. We cannot accept responsibility for items that fail to reach us.
Technical Information
What does UPF stand for?
UPF stands for Ultraviolet Protection Factor. It is the ratio of the average effective ultraviolet radiation (UVR) irradiance transmitted and calculated through air to the average effective UVR irradiance transmitted and calculated through fabric. In other words, it is the amount of ultraviolet radiation that a fabric blocks. Hence UPF values are used in the Fabric's UV transmittance test by spectrophotometer equipment
What does BS stand for?
BS stands for British Standards. These are strict standards which we ensure all LittleLife products meet before we sell them to our customers. This gives you extra reassurance that the product is up to the job.
What is the Anchor Point?
The patented LittleLife anchor point is a feature unique to LittleLife Child Carriers which allows you to place your foot into the base of the carrier as an ‘anchor’ for greater security when placing your child into the backpack.
What is Illuminite?
Illuminite fabric is highly reflective. When out at night the Illuminite material will light up when a light source, such as car headlights, shines onto it.
How adjustable is your back system?
The LittleLife back systems can be adjusted to fit most sizes of individual.
Technical Questions
Carriers
I have lost a component of my carrier. Can you help?
Of course we can. We generally stock spares parts for all of our carriers, including zip-off daysacks, face pads and chest straps. We cannot guarantee that we will always have these in stock - please visit the LittleLife Spares Website. All prices quoted on the spares website include VAT and postage and are only available to UK residents.
Can I use the Sun Shade and Rain Cover with all LittleLife carriers?
For all LittleLife carriers made after January 2007 you are able to use the Sun Shade and the Rain Cover. The Rain Cover will fit better to the larger carriers in the range but is still compatible with the Ultralights and Discoverers.
Do any of the Littlelife Child Carriers fit the airline carry-on luggage allowance?
Yes. The Ultralight Convertible has been made specifically with this in mind.
Is my carrier washable?
Yes your carrier is washable and all removable parts are machine washable. Please refer to your Child Carrier care label for specific information regarding your model.
What age do the carriers go up to?
The limit on all LittleLife Child Carriers depends upon the weight of the child rather than age. The Ultralight Convertible carrier goes up to 15kg whilst all other carriers have a limit of 20kg.
| LittleLife Child Carrier size recommendations, weights and dimensions |
|||||||
|---|---|---|---|---|---|---|---|
Carrier Name |
Torso Length Range |
Guide Height |
Recommended Waist Sizes |
Max. Weight of Child |
|||
INCHES |
CM |
Feet/inches |
INCHES |
CM |
KG |
Stone/lbs |
|
Voyager S2 |
18 - 37 |
45-93 |
5'2" - 6'4" |
28" - 58" |
71 - 147 |
20kg |
3 stone 2lb |
Freedom |
18 - 23 |
45-58 |
5'2" - 6'2" |
26" - 54" |
66 - 137 |
20kg |
3 stone 2lb |
Cross Country S2 |
18 - 24 |
45-60 |
5'2" - 6'2" |
26" - 54" |
66 - 137 |
20kg |
3 stone 2lb |
Traveller S2 |
18 - 22 |
45-57 |
5'2" - 6'0" |
26" - 54" |
66 - 137 |
20kg |
3 stone 2lb |
Discoverer |
18-21 |
45(-54) |
5'4" - 6'0" |
26" - 54" |
66 - 137 |
20kg |
3 stone 2lb |
Ultralight Convertible |
18-21 |
45-(53) |
5'2" - 5'11 |
27" - 52" |
69 - 132 |
15kg |
2 stone 3 lb |
All Terrain |
18 - 37 |
45-93 |
5'2" - 6'4" |
28" - 58" |
71 - 147 |
20kg |
3 stone 2lb |
Cross Terrain |
18 - 24 |
45-60 |
5'2" - 6'2" |
26" - 54" |
66 - 137 |
20kg |
3 stone 2lb |
Cots
Can I purchase spare parts?You can purchase spare mattresses, covers and individual poles directly from LittleLife, at the LittleLife Spares Website.
Have your cots passed the relevant standards and tests?
Yes, you can be sure that all LittleLife products have passed the relevant British Standard tests.
The material in all LittleLife cots is machine or hand washable. What we would suggest is that the cot is erected when drying to ensure it dries to the right shape. Please refer to the care label for specific information regarding your model.
I have lost my Parent Safety Rein. Can I get a replacement?
You can purchase a replacement safety rein by visiting the LittleLife Spares Website.
